Frequently
Asked Questions (FAQ)

1️⃣ How long does shipping take?

Orders are processed within 3–7 business days. Once shipped, delivery typically takes 3–5 business days, depending on your location. You’ll receive a tracking number as soon as your order is on its way! 💌

2️⃣ Do you ship internationally?

Yes! We ship worldwide 🌎. Shipping times and rates vary depending on your location. International customers are responsible for customs fees or import taxes.

3️⃣ Can I return or exchange my order?

Due to hygiene and safety, all sales are final. We do not accept returns or exchanges.

⚠️ However, if your order arrives damaged or incorrect, please contact us within 48 hours with photos of the item and packaging — we’ll make it right!

4️⃣ Are your products cruelty-free?

Absolutely! All Pretty Nakell’s Crown Collections products are cruelty-free and ethically made, because beauty should never harm animals. 🐰💖

5️⃣ How do I use the lip gloss for best results?

For a smooth, plump look:

1. Apply a thin layer over clean, dry lips
2. Reapply as needed for shine or volume
3. For a luxurious pop, pair with your favorite lip liner

6️⃣ How should I store my products?

Keep them in a cool, dry place away from direct sunlight. This keeps your glosses shiny and long-lasting! ✨

7️⃣ Do you offer gift sets or bundles?

Yes! We offer curated bundles perfect for gifting or treating yourself. Check out our Valentine’s Collection for premium options. 🎁

8️⃣ Can I become a brand ambassador or model?

Absolutely! We love collaborating with confident, creative queens 👑💖. Visit our “Models & Ambassadors” page for application details and perks.

 

 

 

 

🚚 How can I track my order?

 

 

Once your order ships, you will receive a tracking number by email or text

📩 How do I contact customer support?

 

You can reach us through our Contact Page or by email.

We respond within 24–48 business hours.

 

👑 What makes Pretty Nakell’s Crown Collections different?

 

 

Our brand focuses on luxury, confidence, and quality.

Each product is created to help you feel beautiful, bold, and crowned.

 

 

 

 

💕 Still Need Help?

 

 

We’re always happy to assist you!

Contact us anytime and we’ll take care of you 💗