At Pretty Nakell’s Crown Collections, all sales are final.

Due to the nature of our products and for hygiene and safety reasons, we do not accept returns, exchanges, or refunds once an order has been placed.

🚫 Final Sale Items

All beauty products, including but not limited to:

•Lip glosses

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  Lashes
• 
  Beauty accessories
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are non-refundable and non-exchangeable.

📦 Damaged or Incorrect Orders

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with:

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  Your order number
• 
  Clear photos of the item(s) and packaging

Once reviewed, we will gladly resolve the issue with a replacement if applicable.

⚠️ Important Notes

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  We are not responsible for issues caused by incorrect shipping addresses provided at checkout.
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  We are not responsible for lost or stolen packages once the order is marked as delivered by the carrier.
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By completing your purchase, you acknowledge and agree to this policy.